May 17, 2005

Attribute-Based Shopping Search Shootout

Attribute-Based Search

For better or worse, we have more product choices than ever before. A recent search of a shopping comparison site returned over a thousand results for digital cameras. How do we narrow a universe of over a thousand products to one best product?

At this point, we come to a fork in the road:

We could use an expert review to narrow the choices, but (1) the recommendations might not meet our requirements (2) the how do we know what the reviewer knows? Sometimes, Top "X" Lists come in more than one flavor, i.e. budget conscious vs. power users, but these tools are still crude as they cannot account for our individuality.

Enter attribute-based search, the powertool of the do-it-yourself online shopper.
(note: I also use the term "feature finder" in reference to attribute-based search.)

Attribute-based search is inclusive and individual. It is also based on a better bias; that of the shopper, instead of a reviewer. It lets us make an honest evaluation of our requirements, then go searching for products, instead of retrofitting our requirements to a short list of products.

In summary, attribute-based search has a hammer-to-nail relationship with the problem of product narrowing, and we can gain much from a division of labor between feature finders and product reviews. But which sites offer the most comprehensive attribute-based search?

Behind The Shootout...

I counted the number of attributes at six top comparison shopping engines for two types of products: tech-related and home-related. For this mini-shootout, the number of attributes was the only metric, nothing to do with which attributes were included, or how well they were covered. More in-depth measures will likely find their way into a future shootout.

note:
Price range was included as an attribute, so all sites got one "freebie" point, but additional price-related attributes (free shipping, specials, etc.) were not counted. The focus here is on the product. I will look at price feautres in detail for the upcoming Price Comparison Week.

note:
Epinions was used instead of Shopping.com. Epinions has a logical interface and now contains all attributes. Shopping.com has a confusing menu that sometimes hides additional attributes.

Example: Digital Cameras

The table below shows the differences that can exist for attribute-based search on different comparison shopping engines.

 


Attributes (#) 14 6 17 8 7 5
Price ($)
Brand
Stores/Sellers        
Camera, Type    
Color, Exterior          
Flash, Type          
Focus, Type          
Image Format, Type          
Image Sensor, Type          
Interchangeable Lens, With/Without          
Interface/Connectors, Type        
LCD Panel, Y/N          
LCD Panel, Size      
Memory/Media, Installed      
Memory/Media, Type  
Product Line          
Resolution, Megapixels
Video Format, Type          
Video Resolution        
Zoom, Digital          
Zoom, Optical  
Viewfinder Type        
Weight, oz.          

Legend

Select (Single)

Sort

Fixed Range

Input Range

A few attributes are common to all of the sites (price, brand, megapixels). More attributes, such as optical zoom and media format, are on almost all of the sites. Yet, a fair amount of attributes, such as weight and flash type, are unique to one of these sites.

No shopping comparison site in this study contains every attribute. Also, sites can cover the same attributes, but display the options in very different ways. This is especially common for numeric-based attributes, i.e. single values vs. narrow ranges vs. broad ranges vs. sorting.

Tech-Related Products


The top comparison shopping engines had more attributes for tech-related products than home-related products. In this limited sample, Technology had more attributes than Home by a 2 to 1 ratio.

Shopzilla looks like they have made the decision to go very deep on popular categories.

PriceGrabber, which has roots on the tech side, is only a little above-average in this area.


 
 
Digital
Cameras
17 14 8 7 6 5
Camcorders 20 14 9 8 6 5
Laptops 27 14 11 8 7 5
Desktops 24 12 9 6 8 5
MP3 Players 17 10 7 7 5 5
Scanners 12 10 5 6 6 5
PDAs 13 12 7 9 8 5
TOTAL 130 86 56 51 46 35
AVERAGE 18.6 12.3 8.0 7.3 6.6 5.0
PERCENT 100% 66.1% 43.0% 39.2% 35.4% 26.9%

Home-Related Products


Epinions, solid on the Tech side, shines on the Home side. They do not offer the option to refine by merchant, so the gap in the number of stricly product related attributes is larger than what is displayed here, by a full point.

Here, Yahoo Shopping and NexTag are able to surpass Shopzilla and PriceGrabber... The Tortoise And The Hare?


 
 
Washers 11 5 7 3 3 2
Dryers 7 6 7 3 3 2
Vacuums 9 6 3 4 3 2
Refrigerators 6 6 6 4 3 3
Microwaves 5 6 6 5 3 3
Toasters 5 5 3 4 3 2
Air Conditioners 6 6 5 4 3 2
TOTAL 49 40 37 27 21 16
AVERAGE 7.0 5.7 5.3 3.9 3.0 2.3
PERCENT 100% 81.6% 75.5% 55.1% 42.9% 32.7%

Summary, by Service

Epinions/Shopping.com
Pro - the "long-tailer" of attributes, unique attributes for a wide range of products.
Con - Shopping.com's way of displaying additional attributes is counter-intuitive.

Shopzilla
Pro - strong in tech categories such as computers/electronics.
Con - inelegant pop-up menu for browing additional attributes.

Nextag
Pro - relatively decent number of attributes on less competetive categories.
Con - relatively small number of attributes on more competetive categories.

PriceGrabber
Pro - recently changed from drop-down boxes to drill-down links.
Con - very weak in non-technical areas such as Home & Garden.

Yahoo Shopping
Pro - relatively decent number of attributes on less competetive categories.
Con - relatively small number of attributes on more competetive categories.

MSN Shopping (beta)
Pro - it is beta, the final attribute-based search could be completely different.
Con - low cap on the number of attributes per product, ranges are not useful.

Overall
Pro - everyone is showing the number of products that match each attribute.
Con - widespread use of narrow ranges where sorting is more appropriate.*

* for example...when searching for a computer, why should I ever need to choose 512 or 768 or 1024 megs of RAM? If I only need 512, but would like more, the most logical solution is an option to search for greater than or equal to 512. Otherwise, I have to choose between one of two unnecessary limitations. If I choose low (512), I could miss products in the same price range, only with more RAM. If I choose high (1024), I could miss product that meet my need, yet satisfy more of my other wants.

Summary, for Shoppers

If you are shopping for tech-related products, most comparison shopping engines have the basic features, and Shopzilla and Epinions look like good sites for advanced features. (Or, if available, a niche product portal, such as dpreviews.com.) If you are looking for "non-geek" products, Epinions is the most reliable starting point, and NexTag and Yahoo Shopping are also competitve. But this brings us to an important point, the integration of attribute-based search and the rest of the buying process. One of these sites is not like the other...

Perhaps the most powerful one-two punch in comparison shopping is the transition from attribute-based search to sorted product reviews. After going to all the trouble to refine your results with a precise process, why settle for a list of results that is unordered or undefined?

Here is a summary of shopping engines and their ability to sort by the highest-rated products:
Sort by Reviews, Yes - Epinions/Shopping.com, Shopzilla, PriceGrabber, MSN Shopping
Sort by Reviews, No - NexTag, Yahoo Shopping

Overall, if I had to name a winner in terms of attribute-based search, it would be Epinions (Shopping.com). But no site covers every feature, so if a less popular feature is a must-have, you will need to find a shopping engine with the right attribute-based search for your needs.

p.s. - if you know any niche product portals with great attribute-based search, let me know.

+ + +

upcoming shootout: Price Comparison Week

Attribute-Based Shopping Search Shootout (3)
Posted by Sean O'Rourke on May 17, 2005 at 7:38 AM
Archived at Feature Finders

Comments

Yahoo! Shopping also has this "SmartSort" tool, which lets a user specify the importance of each attribute and ranks the results dynamitcally. An interesting gadget, but I wonder how many people are actually using it.

Posted by Meng-You Yang at May 17, 2005 4:53 PM

Hi guys
I went over this comparison and I looked at shopping.com VS shopzilla.(Digital Cameras)
Shopping and shopzilla have exactly the same amount of attributes per product.
All the attributes you said were missing exists at shopping.
Is it possible some mistakes were made?
Take a look:
http://shopping.com/xPF-Canon_PowerShot_A95
VS
http://www.shopzilla.com/9L--Canon_PowerShot_a95_-_cat_id--402__prod_id--112477095#details

Posted by Yaniv at June 7, 2005 1:44 AM

Hi Yaniv,

Thanks for checking up on me. You are right that they display the same information on product pages. However, what we are comparing here is the -search- of attributes, and not all of the attributes that are displayed are searchable. The non-searchable attributes are useful for checking details of products you are already interested in. But the searchable attributes are useful in the early stages of the buying process. Does that explanation make sense?

-added- the non-searchable attributes can be very useful when you get far enough into the process to do a side-by-side comparison.

Posted by Sean O'Rourke at June 7, 2005 8:06 AM



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